Contact Us
We would love to hear from you. Whether you have a question about an order, a design idea, a return, or anything in between — our team is here to help.
Customer Support
Email: [email protected]
Support hours: Monday–Saturday, 9:00 AM – 6:00 PM (ET)
Response time: within 24 hours on business days (usually much faster)
Email is the fastest and most reliable way to reach us — every message is tracked and answered by a real member of our team, in English, at U.S.-friendly hours.
Help Us Help You Faster
When you write, please include:
- Your order number (found in your confirmation email)
- The email address used at checkout
- A photo or short video if something arrived damaged or is not what you expected
Quick Self-Service
Business & Wholesale Inquiries
For collaborations, wholesale, or press requests, email [email protected] with the subject line “Business” and we will route it to the right person.
Registered Business Correspondence
Hyloxs is operated by a registered cross-border e-commerce business. All customer service is handled by email for fast, trackable responses; registered business correspondence details are available on request.