Shipping & Returns
Everything you need to know about getting your Hyloxs piece — and what happens if it’s not quite right. The short version:
Shipping at a Glance
- Made-to-order handling: 4–7 business days (each piece is handmade, tested, and cured before it ships). In-stock items: 0–4 business day.
- Delivery: 7–10 business days in the U.S., 12–25 business days internationally — every parcel is tracked.
- Free shipping over $20 · $2.99 flat shipping below — to every country we serve.
- We ship to 18 countries across the Americas, Asia-Pacific, Europe, and the Middle East — see the Shipping Policy for the full list.
- All prices are DDP: duties and import taxes included — nothing to pay on delivery, worldwide.
Returns & Refunds at a Glance
- 30-day returns on unused items in original condition.
- Personalized/custom items are made to order and non-returnable unless damaged, defective, or we made an error.
- Something arrived damaged? Email us a photo within 30 days — replacement or refund, your choice.
- Approved refunds go back to your original payment method within 3–5 business days of inspection.
- You can cancel any order for a full refund before production begins.
Full Policies
Questions?
Email [email protected] (Mon–Sat, 9:00 AM – 6:00 PM ET, replies within 24 business hours) or visit our Contact page.