Refund Policy

Last updated: September 9, 2026

1. When Refunds Apply

• Approved returns: items returned within 30 days of delivery, unused and in original condition (see our Return Policy).
• Damaged or defective items: if an item arrives damaged or defective, contact us within 30 days with a photo — we will replace or refund it, your choice.
• Production refusal: if we decline to produce custom content that violates our content standards (Section 4 of our Terms of Service), the order is refunded in full.
• Cancellations: you may cancel for a full refund any time before production begins — email us as soon as possible after ordering.

2. Custom & Personalized Items

Personalized and custom-made items are produced just for you and are non-refundable unless they arrive damaged or defective, or we made an error (e.g., the finished piece does not match your approved preview). Always double-check your preview before ordering — we produce exactly what it shows.

3. How to Request a Refund

1. Email [email protected] with your order number and the reason.
2. For returns, we will reply with the return address and next steps (see our Return Policy).
3. Once we receive and inspect the item — or, for defect claims, once we have reviewed your photo — we approve the refund and process it.

4. Refund Method & Timing

• Refunds are issued to your original payment method (PayPal).
• We process approved refunds within 3–5 business days of receiving and inspecting your return (or of approving a no-return refund).
• Depending on PayPal and your bank, it can take a few extra days for the money to appear on your statement.

5. Partial Refunds & Shipping Fees

• Original shipping fees are non-refundable unless the return is the result of our error or a defective item.
• Return shipping costs are the customer’s responsibility unless the item is defective or we made a mistake.
• Items returned used, damaged by the customer, or after the 30-day window may receive a partial refund or no refund, at our discretion.

6. Late or Missing Refunds

If you have not received your refund after our processing time: first check your PayPal account again, then contact your bank — there is often a processing delay on their side. Still nothing? Email us and we will trace it.

7. Disputes & Chargebacks

Please contact us before opening a PayPal dispute — we resolve almost every issue with a quick email, and disputes slow things down for everyone.

8. Questions

Email [email protected] or visit our Contact page. Related: Return Policy · Shipping Policy · Terms of Service.