Shipping Policy
Last updated: September 12, 2026
Every Hyloxs piece is handmade to order — small batch, made by hand, just for you. Here is exactly how production, shipping and duties work.
1. Processing (Handling) Time
- Made-to-order items: 4–7 business days. Each piece goes through design, making, functional testing, and a safe-setting cure (we wait for the adhesive to fully dry before it ships).
- In-stock items: 0–4 business day.
2. Delivery Time
- United States: 7–10 business days (weekends excluded).
- Australia, New Zealand, Japan, Canada: 10–18 business days, tracked.
- Everywhere else we ship: 12–25 business days, tracked.
- Every parcel is tracked. Your tracking number is emailed the moment the order leaves the workshop.
Transit times are estimates, not guarantees — carriers may run longer during peak seasons (holidays, sale events). If your order is significantly delayed, contact us and we will chase it with the carrier.
3. Shipping Rates — One Flat Rate, Everywhere
- $2.99 per order, worldwide. Order one piece or five, ship next door or across an ocean: the shipping line never changes.
- free shipping over and no free-shipping threshold. We folded shipping into one honest flat rate instead of hiding it in “free over $X” pricing.
- All prices are DDP (Delivered Duty Paid). Import duties, taxes and carrier brokerage are already paid by us — nothing to pay on delivery, ever.
4. Where We Ship
We currently ship to 18 countries across four regions:
- Americas: United States, Canada, Mexico, Brazil
- Asia-Pacific: Japan, South Korea, Hong Kong, Macao, Taiwan, Singapore, Malaysia, Thailand, Australia, New Zealand
- Europe: Switzerland, Norway
- Middle East: United Arab Emirates, Saudi Arabia
Prices are charged in USD — your bank or PayPal handles the conversion at checkout. The European Union and the United Kingdom are not covered yet: import-tax rules there (VAT/IOSS/EPR) need dedicated setup, and we would rather launch them properly. Follow us on social media for the announcement.
All duties and import taxes are on us. Every order ships DDP (Delivered Duty Paid) — we prepay import duties, taxes, and carrier brokerage fees, so your parcel arrives with nothing to pay on delivery. In the rare case a carrier still requests a payment (for example, a remote-area surcharge or a temporary rule change), contact us with a photo of the charge and we will make it right.
5. Address Accuracy
Please double-check your shipping address at checkout. We ship to exactly what you enter; we are not responsible for orders lost due to incorrect or incomplete addresses. If you notice a mistake right after ordering, email us immediately — before production starts we can usually fix it.
6. Undeliverable & Refused Packages
Packages that cannot be delivered (wrong address, unclaimed, refused) are returned to us. We can re-ship at the customer’s cost, or refund the item value (minus original shipping) once the package arrives back.
7. Tracking & Delivery Issues
If tracking shows “delivered” but you cannot find the package, check with household members and neighbors first, then contact the carrier with your tracking number. If it is still missing within 48 hours, email us — we will help open a carrier claim and make it right.
8. Questions
Email [email protected] or visit our Contact page. Related: Shipping & Returns · Return Policy.