30-day returns on unused Hyloxs pieces. Flat $2.99 tracked shipping worldwide, duties prepaid. Full policy below.
Return Policy
Last updated: September 9, 2026
We want you to love your Hyloxs piece. If something isn’t right, here’s exactly how returns work.
1. Return Window
You can request a return within 30 days of delivery.
2. Eligibility
- Items must be unused and in their original condition and packaging.
- Personalized / custom-made items are made to order and generally cannot be returned unless they arrive damaged or defective, or we made an error.
- Items that have been used, worn, or damaged by the customer are not returnable.
3. Damaged or Defective Items
If an item arrives damaged or defective, contact us within 30 days with your order number and a photo (a short video helps for functional issues). We will make it right — replacement or refund, your choice. We may not require a return shipment for low-value defective items.
4. How to Start a Return
- Email [email protected] with your order number and the reason.
- We will reply with the return address and next steps. (The return address is provided per order — we don’t publish a single static address.)
- Pack the item securely and ship it back.
- Once we receive and inspect it, we process your refund per our Refund Policy — within 3–5 business days of inspection.
5. Return Shipping Costs
Return shipping is the customer’s responsibility, unless the item is defective or we made a mistake — in that case, we cover it.
6. Exchanges
The fastest way to “exchange” is a return + a new order. For defective items, we are happy to send a replacement right away — just include a photo when you contact us.
7. Wrong Address & Undeliverable Packages
Please double-check your shipping address at checkout. Orders returned to us because of an incorrect address or an unclaimed package can be re-shipped at the customer’s cost, or refunded (minus original shipping) once they arrive back to us.
8. Cancellations
Because pieces are handmade to order, we can only cancel before production begins. Email us as soon as possible and we will confirm.
9. Questions
Email [email protected] or visit our Contact page. Related: Refund Policy · Shipping Policy.